Privacy Policy

Last Updated: 31 December 2025

1. Introduction

Nanz Luxury Skincare values your privacy and is committed to protecting personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, process, store, and protect personal data.

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2. Data Collection

We collect personal data from customers for the purpose of fulfilling orders, providing customer support, improving website experience, and communicating relevant offers. Types of data collected include:

• Name, surname, and title
• Email address
• Phone number
• Delivery address and billing address
• Payment details (processed securely via payment gateway)
• Purchase history and preferences
• IP address, browser type, and website usage analytics

We collect data directly from customers and through automated means such as website cookies and tracking scripts.

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3. Use of Personal Data

Personal data is used for the following purposes:

• Order processing and delivery
• Customer service and support
• Sending promotional materials and updates (with consent)
• Fraud prevention and security verification
• Compliance with legal obligations
• Improving website functionality and user experience

We may combine data from multiple sources to enhance service quality but will never sell your information to third parties.

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4. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Recognize repeat visitors
• Track user preferences and behavior
• Improve website performance
• Analyze site traffic and trends

Types of Cookies

• Strictly Necessary Cookies: Required for website functionality, order processing, and secure transactions.
• Performance Cookies: Track website usage to optimize performance and content.
• Functional Cookies: Remember user preferences, language settings, and login details.
• Marketing/Targeting Cookies: Used to deliver relevant ads and offers. These are only activated with your consent.

You can manage or disable cookies through your browser settings, but this may affect website functionality.

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5. Data Sharing & Disclosure

We only share personal data when necessary and with trusted third parties:

• Payment gateways for transaction processing
• Courier services for delivery fulfillment
• IT service providers for website maintenance
• Legal authorities when required by law

We require these partners to adhere to confidentiality and security standards.

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6. Data Security

We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure. Measures include:

• Secure servers and encrypted databases
• Restricted access to customer information
• Regular system audits and vulnerability assessments

Despite our precautions, no method of transmission or storage is completely secure. By using our website, you acknowledge and accept this residual risk.

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7. Data Retention

We retain personal data only as long as necessary to fulfill its intended purpose, comply with legal obligations, resolve disputes, and enforce agreements.

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8. Customer Rights

Customers have the right to:

• Access and obtain a copy of personal information held by us
• Request correction of inaccurate or incomplete data
• Request deletion or anonymization of personal data
• Withdraw consent for marketing communications
• Lodge complaints with the Information Regulator (South Africa)

Requests can be submitted via email to order@nanzluxuryskincare.co.za. Verification may be required before processing requests.

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9. Updates to Privacy Policy

Nanz Luxury Skincare reserves the right to update this Privacy Policy at any time. Updates will be published on this page with a revised “Last Updated” date. Customers are encouraged to review the policy regularly.

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10. Contact Information

Nanz Luxury Skincare
📞 073 970 0502
📧 order@nanzluxuryskincare.co.za